Privacy Policy

1. Information We Collect

Depending on how you interact with Pivotal Sourcing, we may collect information that you voluntarily provide to us or information that is automatically generated when you use our website.

Information you provide

This may include:

• First and last name.
• Email address.
• Telephone or mobile number.
• Company or organization name.
• Business address.
• Job title or professional information.
• Information included in an inquiry or message.
• Information relating to a sourcing or procurement request.
• Information you voluntarily provide during business communications.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, depending on the services and technologies enabled on the website.

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Approximate geographic location derived from IP address.
• Pages visited.
• Referring website or source.
• Date and time of website activity.
• Technical and diagnostic information.

2. How We Collect Information

We may collect information through:

• Our website.
• Email communications.
• Contact or inquiry forms.
• Business correspondence.
• Customer or supplier communications.
• Business transactions and relationships.
• Third-party service providers used to operate our website or communications.
• Publicly available business information where permitted by applicable law.

3. How We Use Information

We may use personal information for legitimate business and operational purposes, including:

• Responding to inquiries.
• Communicating with customers, suppliers, prospects, and business contacts.
• Providing requested sourcing and procurement services.
• Managing business relationships.
• Sending requested transactional communications.
• Sending marketing communications where permitted and appropriate.
• Processing and delivering business communications.
• Managing email delivery and preventing abuse.
• Monitoring email bounces, complaints, and unsubscribes.
• Improving our website and services.
• Maintaining website and information security.
• Detecting and preventing fraud, abuse, spam, and unauthorized activity.
• Complying with applicable legal and regulatory obligations.
• Establishing, exercising, or defending legal claims.

4. Email Communications

Pivotal Sourcing may use email to communicate with individuals regarding inquiries, business relationships, transactions, services, requested information, and, where legally permitted, marketing.

We may maintain records relating to email communications for legitimate business, security, compliance, and recordkeeping purposes.

5. Mailgun and Email Service Providers

We may use third-party email infrastructure providers, including Mailgun by Sinch, to send, deliver, receive, monitor, and manage email communications.

When we use Mailgun or another email service provider, information necessary to process an email may be transmitted to that provider. This may include:

• Sender email address.
• Recipient email address.
• Email subject.
• Email content, where necessary to provide the email service.
• Email headers and technical metadata.
• IP addresses and technical information.
• Delivery information.
• Bounce information.
• Spam complaint information.
• Unsubscribe information.
• Open and click information where tracking is enabled.

Mailgun may process this information on our behalf as part of providing email delivery and related services. Mailgun describes email senders as generally acting as controllers for recipient information while Mailgun acts as a service provider/processor for those activities.

Mailgun maintains security and compliance programs that include GDPR-related compliance and SOC certifications. However, the use of Mailgun does not by itself make a sender compliant with applicable privacy or electronic communications laws.

For additional information regarding Mailgun's privacy practices, please review Mailgun's applicable privacy documentation.

6. Email Tracking

Depending on the type of communication and the configuration of our email systems, emails may use technologies that allow us to determine whether an email was delivered, opened, clicked, bounced, or reported as spam.

These technologies may help us understand email performance, maintain mailing lists, prevent repeated delivery to recipients who have unsubscribed or complained, and improve the reliability and security of our email communications.

Where required by applicable law, we will obtain the appropriate consent before using non-essential tracking technologies.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, server logs, or similar technologies.

These technologies may be used for purposes such as:

• Website functionality.
• Security.
• Remembering preferences.
• Understanding website traffic.
• Analytics.
• Improving website performance.

Where required by applicable law, we will request consent before placing non-essential cookies or similar technologies on your device.

8. Sharing of Information

We do not sell personal information for monetary consideration.

We may disclose information to carefully selected third parties when reasonably necessary to operate our business, provide services, communicate with you, or meet legal obligations.

These parties may include:

• Email delivery providers such as Mailgun.
• Website hosting providers.
• Cloud infrastructure providers.
• Website analytics providers.
• Customer relationship management providers.
• IT and cybersecurity providers.
• Professional advisers such as attorneys, accountants, or auditors.
• Government authorities where disclosure is required by law.

Service providers are expected to process information only for legitimate purposes and in accordance with applicable contractual, security, and legal requirements.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including business operations, legal compliance, dispute resolution, security, fraud prevention, and recordkeeping.

Retention periods may vary depending on the type of information, the purpose for which it was collected, our relationship with you, and applicable legal requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where reasonably practicable.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Depending on the nature of the information and service involved, security measures may include access controls, authentication, encryption in transit, secure hosting, monitoring, backups, and restricted administrative access.

However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.

11. International Data Transfers

Pivotal Sourcing and the third-party service providers we use may operate in different countries. As a result, personal information may be processed or stored outside the country in which you reside.

Where applicable law requires safeguards for international transfers, we will seek to use appropriate contractual, technical, or organizational safeguards.

12. Your Privacy Rights

Depending on your location and the laws applicable to you, you may have certain rights regarding your personal information.

These may include:

• The right to request access to personal information.
• The right to request correction of inaccurate information.
• The right to request deletion of personal information.
• The right to request restriction of certain processing.
• The right to object to certain processing.
• The right to withdraw consent where processing is based on consent.
• The right to data portability where applicable.
• The right to opt out of certain marketing communications.
• The right to lodge a complaint with an applicable data protection authority.

We may need to verify your identity before completing certain requests in order to protect personal information from unauthorized disclosure.

13. Marketing Communications

Where permitted by applicable law, Pivotal Sourcing may send information about our services, business opportunities, products, or related offerings.

Where applicable law requires prior consent, we will obtain that consent before sending marketing communications.

We will not knowingly use purchased, rented, scraped, or otherwise improperly obtained email lists for marketing communications.

Mailgun's published best practices similarly recommend that senders use contacts who have opted in and avoid purchased or scraped lists.

14. Unsubscribe and Communication Preferences

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the applicable email or by contacting us directly.

Unsubscribing from marketing communications will not necessarily prevent us from sending essential transactional, administrative, security, or service-related communications where permitted by law.

We may maintain suppression or unsubscribe records to ensure that individuals who have opted out are not inadvertently sent future marketing communications.

15. Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

16. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable legal requirements.

When we make changes, we will update the "Effective Date" shown at the beginning of this Privacy Policy.

Your continued use of our website after an updated Privacy Policy is posted may be subject to the updated policy to the extent permitted by applicable law.

18. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how your personal information is handled, please contact us.